Everything you need to know about our services
Your Minecraft server will be live in under 5 minutes! Just choose a plan, select your location and Minecraft version, and you're ready to play.
Absolutely! We support all major modpacks from CurseForge, Modrinth, and Forge. Use our one-click installer to set up any modpack in seconds.
Automatic backups are included with all plans. We keep daily backups for 7 days and allow unlimited manual backups anytime you want.
Our servers are located in Singapore and Philippines, providing optimal latency for Asia-Pacific players. We focus on quality over quantity with premium infrastructure across the region.
Our Minecraft experts are available 24/7 via live chat to help with server setup, performance issues, plugin support, and more.
We support all Minecraft Java Edition versions from 1.8 to the latest release. Easily switch versions anytime from your control panel.
No, we do not offer refunds. All purchases are final. Please ensure you have selected the correct plan before checkout. If you have questions about which plan is right for you, contact us on our Discord server before purchasing.
Yes! You can easily upgrade or downgrade your plan anytime from your control panel. Price changes will be prorated and reflected in your next billing cycle.
Player limits vary by plan. Budget plans support up to 30 players, while Enterprise plans support 100+ players. Check your plan details for specific player limits.
We maintain a 99.99% uptime SLA. In the rare event of downtime, our team responds within minutes. Enterprise customers receive automatic compensation per our SLA agreement.
We accept GCash, PayMaya (also known as Maya), and Bank Transfer. All payments are processed securely with 256-bit SSL encryption.
You can download or restore from backups anytime from your control panel. Automatic daily backups are kept for 7 days, and you can create unlimited manual backups. Restoration typically completes within minutes.
No! All our plans include unlimited bandwidth and traffic. You'll never be throttled or charged overage fees regardless of your server's traffic.
Yes, we fully support Spigot, Paper, Bukkit, and other popular server software. Our one-click installer makes it easy to set up your preferred server type in seconds.
Our Minecraft experts are available 24/7. Most support tickets are answered within 30 minutes during peak hours and within 5 minutes during off-peak times.
We specialize in Minecraft Java Edition hosting. For Bedrock Edition, please contact us on Discord to discuss custom hosting solutions.
Your subscription does NOT renew automatically. You must manually renew to continue using your server. If your subscription expires, your server remains accessible for 7 days. We keep backups for 30 days after expiration so you can download your data.
Yes! Our custom control panel gives you full server management, including file access, player management, backup restoration, and real-time console access. It's intuitive and designed for ease of use.